THANK YOU FOR YOUR PURCHASE OF A GC AERIAL PRODUCT. WE HOPE YOU LOVE IT AS MUCH AS WE LOVE CREATING THEM! 

RETURNS:

Our return policy is valid for 30 days from the day your product arrives. If 30 days have passed since your purchase arrived, unfortunately we can’t offer you a replacement or exchange.

To be eligible for a return, your item must be returned new, unused and in the same condition that you received it. It must also be in the original packaging and sent back in the same box it was sent in. Returns that are damaged, used, sent back with opened packaging, soiled or altered will not be processed, nor will they be returned to sender. 

REFUNDS:

Please read the product description carefully. Our products are final and non-refundable if you change your mind. All of our equipment is made to order. GC AERIAL is not liable for a refund. 

We offer a replacement or exchange.

REPLACEMENTS FOR A LOST ITEM:

If for some reason your item has gone missing with Australia Post, Transdirect or DHL please contact us so we can make an enquiry. 

EXCHANGES (IF APPLICABLE):   

We only replace items if they are faulty or damaged.

If you ordered the wrong item, have changed your mind about your order, or made a duplicate order, you are responsible for the cost of shipping merchandise back to us

Once we have received your return we will process store credit/exchange within 7 business days.

Returns that are damaged, used, sent back with opened packaging, soiled or altered will not be processed, nor will they be returned to sender.

If you need to exchange an item, send us an email at info@gcaerial.com.au and we will direct further instruction.

 

STOCK AVAILABILITY:

While GC AERIAL makes every attempt to ensure that the online store reflects the availability of stock sometimes an item shown to be available may be out of stock.

If an item you order is out of stock we will contact you as soon as possible and based on your preference, either cancel and refund that particular item or issue a store credit.